When is my bill due?
Your water bill is always due on the 10th of every month. Late notices are sent out on the 11th and a $20.00 penalty is applied to the account. The late notices will give you until the 25th to bring your account back to current before the meter is locked for non-payment. Due to the time frame that we have to get our billing out in the mail new bills received during or after that time will not stop the meter from being locked.
- If you need assistance with your bill please contact the office before meter lock day and follow the link below for help - Customer Billing Assistance
- What if I think I have a leak?
Copeville Special Utility District offers a wide variety of convenient payment options for our customers. Simply choose the option that best suits your needs.
Payment Drop-off Location
(Currently the office lobby is closed to public access we are sorry for the inconvenience. We are not giving change for cash payments. A Receipt for cash payments will be mailed to you. Please put your payments in an envelope with your information and drop off in the night drop slot in the wall under the covered parking area.)
You may pay your bill in person at our office address. We accept cash, check, credit/debit cards, or money orders. To avoid longer wait times, please note that Mondays, Fridays and the first day after a holiday are normally very busy. Credit card payments are subject to a $2.00 transaction fee.
- There is a drop box located under the covered parking area in the building wall for after hours payments.
Pay by Phone Credit/Debit Card Payments call 972-843-1375
You may pay your bill by phone using your credit/debit card. To avoid longer wait times, please note that Mondays, Fridays and the first day after a holiday are normally very busy. We will no longer take phone payments in office.
"There will be a transaction fee added to your payment amount of $2.00."
Payment On line
You can make your payment right here at copevillewater.com. Just click on the green Bill Payment or the red Pay Your Bill Now option. It's fast and convenient.
"There will be an online transaction fee added to your payment amount of $2.00 and it will clearly be displayed before you submit your payment."
Payment By Mail
If paying by check or money order through the mail, please send all payments with your payment coupon. To avoid late fees, please mail your payment at least five-seven business days before the due date specified on your bill.
Automatic Bank Draft
The worry-free way to pay your water bill. With this service, the amount of your monthly bill is automatically deducted from your bank account and credited to your utility account. There is no set-up fee or charge associated with this method of payment. To set up Automated Bank Draft, simply download and fill out the ACH Recurring Debit Form (if available) located in the Forms & Reports Section and drop it off or mail it to our office, along with a voided check.
- (Any changes made to your banking information must be made within 14 days prior to the 10th of the month. No changes can be made after this time.)
Payment Through Financial Institution Online Bill Pay
Many financial institutions such as major banks offer their customers the ability to pay their bills via an online bill payment service (through your bank's website). Normally, these services debit the customer's checking or savings account to pay the bill. Depending on the financial institution, they may or may not charge a fee for the service. Payments may take up to seven business days to post to the customer's account. Please consult with your bank for more information.