To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.

Clean Water Starts With You

How could I have used this much water?

You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.

What do I do if I am experiencing low pressure?

Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.

Why is my water discolored?

A repair could have been completed recently allowing air to enter the line, causing the milky look.

What chemicals does our utility district add to the water?

Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.

My water tastes, looks, and smells funny. Is it safe to drink?

All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.

Why does debris come out of the faucet when running hot water?

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.

Why do I have a previous balance when I know I sent in my payment?

We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.

How to File a Public Information Request?

Why do I need to install a backflow device?

Reduced pressure zone assemblies (RPZ Valves) are extremely important. They are used to keep contamination or pollution out of your water. Specifically, this device is installed onto your plumbing system to protect drinking water and the city water supply.

When is it necessary to have a RPZ installed?
The most common instances are:
• If you have installed a lawn irrigation system.
• If you have an active well on the property
• There could be other instances that Copeville SUD might require a RPZ to be installed.
• The yearly inspection is scheduled by the customer thru www.sctrackingsolutions.com

Please make sure your RPZ has been installed correctly before scheduling the inspection:
• The device should be installed on your service line between the meter and the home.
• The device needs to be 12” above grade. From the drain in the middle to grade level.
• You can purchase a faux rock to cover the device for appearances.
• There is also an insulated sock that can be placed over the device during winter to prevent freezing.